Order Processing

Once an order has been placed we are unable to make any changes (this includes shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.).

Tracking

When your order has been shipped, a shipping confirmation with a tracking ID will be emailed to you. You can also enter your Order Number and Email on our Tracking page to track your package at any time.

U.S. Domestic Shipping

Amour d'Agnette offers free ground shipping on US domestic orders that are $60 and up. Shipping under $60 is calculated at checkout. Once your order is shipped, we estimate that it will arrive within 5 - 7 business days. Amour d'Agnette is not responsible for any shipping delays.

International Shipping

Amour d'Agnette offers free international shipping that are $60 and up. Shipping under $60 is calculated at checkout. International shipping times vary. Amour d'Agnette is not responsible for any shipping delays.

Exact available shipping options for your destination country will be presented at checkout.

 

Taxes & Duties

Deliveries are shipped on a DDU (Delivered Duty Unpaid) basis, which means international orders may be subject to import taxes or customs fees determined by the destination country. To estimate import taxes or customs fees, you can click on the flag icon located on the bottom-right of every Amour d'Agnette page.

Taxes and duties are not included in the shipping cost. Customers are responsible for all customs and duty fees. International transit times may vary due to delays at customs. If you have any other questions around duties and taxes, email us a admin@amour-dagnette.com.

Delivery Times

Please reference delivery times at checkout for a more accurate forecast, as international delivery times can vary.

Parcel Forwarding Services

Amour d'Agnette will not be liable for any damage, defect, or loss that occurs if you choose to use a parcel forwarding company. Please note that we will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.